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User Rights and Appeals Process
1 - Dispute Resolution Mechanism
- Complaint Submission: Provide easily accessible forms or channels for clarity.
- Review Process: Assign neutral reviewers, respond within set timeframes.
- Resolution: Notify users of final outcomes and offer an appeals option if needed.
2 - Accountability and Complaint Handling
- Transparent Policies: Publish guidelines for resolving disputes or data issues.
- User Awareness: Regularly communicate how to file a formal complaint.
- Performance Metrics: Track average resolution times and user satisfaction scores.